STORE POLICY
Return & Refund Policy
At The Doll Collection, we strive to provide you with products of the highest quality. We understand that there might be instances where you need to make changes or return your purchase. Please review our refund and change policy below.
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Returns and Exchanges for Unopened, Unused Products:
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You may return or exchange unopened and unused products within 20 days from the date of purchase.
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The product must be in its original packaging, undamaged, and with all accompanying materials.
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A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
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Returns and exchanges will be processed in accordance with the original payment method used during purchase.
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Shipping and handling charges related to the return or exchange are non-refundable, unless the return is due to an error on our part.
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Final Sale Items:
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Please note that items marked as "Final Sale" are not eligible for refunds.
Shipping Information
Processing Time: Once you place an order with us, please allow us 2-3 business days to carefully process and prepare your items for shipment. This processing time ensures that we can quality-check, pack, and dispatch your order with the utmost care and attention to detail.
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Shipping Time: After your order has been processed and packed, you can expect it to be shipped out promptly. We work with trusted shipping partners to ensure a smooth and reliable delivery experience. On average, it takes 2-3 business days for your order to arrive at your doorstep from the time it is shipped out.
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Total Delivery Time: To calculate the total time it will take for your order to reach you, simply add the processing time and the shipping time together. For instance, if your order is processed within 2-3 business days and then ships out, you can expect your items to arrive within approximately 4-6 business days from the date of your order.
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Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its location.
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International Shipping: For our international customers, please note that shipping times may vary depending on your location and customs processing. Any potential customs duties or fees are the responsibility of the recipient.
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Payment Methods
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Credit / Debit Cards
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PAYPAL